Shipping Policy

At Velquorina, we are committed to providing a smooth and reliable shipping experience for our customers. Please review our shipping information below before placing your order.

When can I expect to receive my shipment?

All orders are processed and shipped from our warehouse within 5 business days after the order is placed.

Once your order has been shipped, delivery typically takes 10–20 business days, depending on the carrier’s availability, destination country, customs clearance, and your location.

Please note that shipping delays may occasionally occur due to customs inspections, carrier delays, weather conditions, holidays, or other circumstances beyond our control. We appreciate your patience and understanding.

How can I track my order?

Once your order has been dispatched, a tracking number will be sent to you in your Shipping Confirmation Email.

You can track your shipment here:

www.17track.net

Please allow some time for tracking information to update after your order has been shipped.

What are your shipping rates?

We offer a flat-rate shipping fee of $3.99 USD for all orders worldwide.

Any available shipping discounts or promotions will be shown during checkout.

Which countries do you ship to?

We currently ship to customers worldwide.

In the unlikely event that your country or region is not supported by our logistics partners, we will contact you promptly and arrange the necessary adjustments to your order.

For more information about shipping destinations, please contact us at:

service@velquorina.com

How can I change my shipping address?

Shipping address changes can only be requested before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

If you need to update your shipping address, please contact us as soon as possible at:

service@velquorina.com

Please include your Order Number and the correct shipping address in your email.

Once an order has been processed or shipped, we may no longer be able to modify the shipping address.

Can I ship my order to an address different from my billing address?

Yes. You may enter a shipping address that is different from your billing address during checkout.

Please make sure all shipping information is accurate before completing your order to avoid delivery delays.

How is my order shipped?

Orders are processed and shipped during regular business days, excluding weekends and public holidays.

Orders placed on Saturday, Sunday, or public holidays will be processed on the following business day.

Some products may be shipped from our domestic warehouses, while others may be manufactured and dispatched from our partner facilities located in the United States, Canada, Australia, or other fulfillment locations.

We work with trusted international and local delivery providers, including FedEx, SF Express, DHL, UPS, EMS, and other reliable carriers. This allows us to deliver directly to your doorstep while maintaining affordable shipping rates.

What should I do if my tracking information is not updating?

Tracking information may take several business days to update after your order has been shipped.

If your tracking number has not updated for an extended period, please contact us at:

service@velquorina.com

Our support team will help check the status of your shipment.

What happens if my package is delayed?

Although we do our best to ensure timely delivery, shipping delays may occasionally happen due to customs clearance, carrier issues, holidays, weather conditions, or high shipping volume.

If your package is significantly delayed, please contact us at:

service@velquorina.com

Please include your Order Number so we can assist you more quickly.