FAQ

How do I place an order?

To place an order at Velquorina:

1. Add your desired cleaning or storage items to your shopping cart.

2. Proceed to checkout by clicking the Checkout button or choosing PayPal Checkout.

3. Enter your contact, shipping, and billing information.

4. If you have a discount code, enter it in the Discount Code field and click Apply. Please make sure to click the Apply button so your discount is calculated and applied to your order.

5. Select your preferred shipping method.

6. Enter your payment details.

7. Review your order information carefully.

8. Click Complete Order.

Once your order has been successfully placed, you will receive an order confirmation email containing your order details.

If you experience any difficulties during checkout, please contact us at service@velquorina.com.

How do I know that my order has been successfully submitted?

Once your order has been successfully placed, you will receive a confirmation email containing your Order Number and purchase details.

Please keep this email for your records, as it may be needed for order updates, shipping inquiries, or customer support.

What should I do if I did not receive my order confirmation email?

If you have not received your order confirmation email, please try the following:

1. Check your Spam or Junk folder.

2. Verify that the email address entered during checkout is correct.

3. Wait a few minutes, as some emails may take a little longer to arrive.

If you still cannot locate the email, please contact us at service@velquorina.com and our support team will be happy to assist you.

I would like to change the items I ordered. What should I do?

Order changes are allowed on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Please contact us at service@velquorina.com as soon as possible and provide your Order Number along with the requested changes.

We will do our best to update your order before it is processed or shipped.

What is your cancellation policy?

Order cancellations are allowed on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

After that time, cancellation requests may no longer be accommodated because your order may already be processed for fulfillment.

To request a cancellation, please contact us at service@velquorina.com and include your Order Number.

I entered the wrong shipping address. What should I do?

If you entered an incorrect shipping address, please contact us immediately at service@velquorina.com.

Please include:

• Your Order Number

• The incorrect shipping address

• The correct shipping address

We will do our best to update the address before your order is processed or shipped. Once an order has been shipped, we may not be able to modify the delivery address.

How do I add items to my cart?

To add items to your cart:

1. Visit the product page of the cleaning or storage item you wish to purchase.

2. Select your preferred options, if applicable.

3. Click the Add to Cart button.

4. You may continue shopping or proceed directly to checkout.

What payment methods do you accept?

We currently accept major secure payment methods, including:

• Visa

• Mastercard

• American Express

• Discover

• PayPal

• Apple Pay, where available

All payments are processed securely through trusted payment providers.

How do I make payments using PayPal?

PayPal is a simple and secure way to pay online.

Add your items to the cart and select PayPal Checkout during checkout. You will be redirected to PayPal to complete your payment securely.

Please make sure all payment information is entered correctly to avoid processing delays.

How do I use a discount code?

To apply a discount code:

1. Add your desired items to your cart.

2. Proceed to checkout.

3. Enter your code in the Discount Code field.

4. Click Apply.

5. Verify that the discount has been successfully applied before completing your order.

Discount codes must be applied before checkout is completed. We may not be able to apply a discount after an order has been placed.

What if there are missing or incorrect items in my order?

If you receive an incorrect item or discover that an item is missing from your order, please contact us at service@velquorina.com.

Please include:

• Your Order Number

• A brief description of the issue

• Supporting photos, if applicable

After verification, we will gladly help resolve the issue as quickly as possible.

What is your return and exchange policy?

Please refer to our Return Policy for detailed information regarding returns and exchanges.

If you have any questions before starting a return or exchange request, please contact us at service@velquorina.com.

How do I return an item?

To request a return, please contact our support team at service@velquorina.com.

Please include your Order Number and the reason for your return request. Our team will review your request and provide further instructions.

Items must be returned according to the conditions stated in our Return Policy.

Can I place an order without creating an account?

Yes. You may place an order as a guest without creating an account.

Creating an account is optional and may help provide a faster checkout experience for future purchases.

Is ordering online secure?

Yes.

We use SSL technology to encrypt and protect your personal and payment information during transmission.

Your security is important to us, and we take appropriate measures to help safeguard your data.

Is it safe to use my credit card on your website?

Yes.

All transactions are processed through trusted and encrypted payment gateways. Your payment information is protected using industry-standard security measures.

For your security, we do not store your complete credit card information on our servers.

Is my personal information kept private?

Yes.

Any information you share with us is treated as private and confidential.

We do not sell, rent, or share your personal information with third parties without your consent, except where required by law or necessary to fulfill your order.

Please refer to our Privacy Policy for more information.

What kind of products does Velquorina offer?

Velquorina offers practical cleaning and storage products designed to make everyday living easier, cleaner, and more organized.

Our goal is to provide useful home solutions that help customers save space, simplify daily routines, and create a more comfortable home environment.

How can I contact customer support?

If you have any questions or concerns, please contact us at:

Email: service@velquorina.com

Our customer support team is available to assist you and will respond as quickly as possible.